Job Description

Locations- Kolkata

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Exp - 8-10 yrs

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Skill- EUC

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Responsibilities

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- Manage and support Windows & Mac endpoints.
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- Install, configure, troubleshoot desktops, laptops, printers, & peripheral devices.
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- Perform OS installations, upgrades, patching, and system maintenance.
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- Ensure endpoint security compliance and policy adherence.
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- Provide L2 support for end-user computing issues.
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- Troubleshoot hardware, software, network, and application-related issues.
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- Coordinate with L3 Customer teams for issue resolution.
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- Deploy software packages, updates, and security patches.
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- Monitor endpoint health and compliance.
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- Create and maintain SOPs, work instructions, and knowledge articles.
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- Generate operational reports and dashboards.
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- Maintain accurate records of incidents and assets.
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- Proven experience as an End User Computing (EUC) Administrator.
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- Positive at managing, supporting, and maintaining end-user devices, workplace technologies, and related infrastructure to ensure seamless IT services for business users.
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- Hands-on experience in desktop/laptop administration, software deployment, asset management, user support, security compliance, and endpoint management.
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- Familiarity with Endpoint Management & automation.
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- Support M365 applications including Outlook, Teams, OneDrive, & Office apps.
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- Manage user accounts, licenses, and access requests.
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- Assist with mailbox and collaboration tool troubleshooting.
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📌 TCS IS HIRING FOR End User Computing admin (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata