Responsibilities:

- Technical customer support and service for national Solar & Energy customers and internal interfaces

- Recording documenting and handling support cases in accordance with process standards including the continuous forwarding of customer feedback

- Coordinating delivering and documenting technical services following management approval (e.g. service assignments trade show participation and customer training)

- Proactively sharing expertise within the national support team and across relevant departments

- Creating translating and adapting technical documentation and training materials to meet national and regional requirements

- All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements:

- Technical education

- Additional qualified qualifications obtained through continuing education or several years of professional experience

- Professional experience in technical support

- English language skills and/or local language at a level appropriate for the position

Responsibilities:

- Technical customer support and service for national Solar & Energy customers and internal interfaces





- Recording documenting and handling support cases in accordance with process standards including the continuous forwarding of customer feedback

- Coordinating delivering and documenting technical services following management approval (e.g. service assignments trade show participation and customer training)

- Proactively sharing expertise within the national support team and across relevant departments

- Creating translating and adapting technical documentation and training materials to meet national and regional requirements

- All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements:

- Technical education

- Additional professional qualifications obtained through continuing education or several years of professional experience

- Professional experience in technical support

- English language skills and/or local language at a level appropriate for the position

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Required Experience:

Unclear Seniority

📌 Technical Support Professional (Pune)
🏢 Fronius
📍 Pune