Key Responsibilities include:

- Manage end-to-end client onboarding and account maintenance
- Develop and maintain SOPs and internal guidelines
- Conduct internal training sessions and prepare supporting materials
- Handle daily internal and external client queries professionally
- Escalate complex issues to relevant departments when necessary
- Maintain accurate and up-to-date client records and documentation

Qualifications :

Preferred Qualifications:

- Bachelors degree in Business Administration or a related field
- Preferred experience/understanding of social compliance programs such as Sedex WRAP SLCP ESCP and client-owned programs.
- Prior experience in client servicing or account management
- Strong communication and interpersonal skills
- Well-organized with the ability to multitask effectively
- Proficient in MS Office and CRM tools
- Proactive detail-oriented and a strong team player

Additional Information :

If you are interested in this opportunity please share your updated resume with us at

Work from home :

No

Employment Type :

Full-time

📌 Client Service Team (New Delhi)
🏢 QIMA
📍 New Delhi