Role Overview

We are looking for a motivated and technically sound IT Admin / System Engineer to support day-to-day IT operations at our Kochi office. The role involves hands-on administration of systems networks and end-user support across the organization. The ideal candidate should have solid foundational knowledge of IT infrastructure cloud services and IT support processes with a desire to grow into senior responsibilities over time.

Key Responsibilities

Network & Infrastructure Support

- Assist in day-to-day IT operations including server maintenance network monitoring and end-user support.
- Support and administer the Microsoft Azure setting (compute storage networking and basic security).
- Monitor network performance bandwidth utilization and uptime; escalate anomalies as needed.
- Assist in managing VPNs firewalls and endpoint security solutions.
- Support data backup procedures and assist in disaster recovery (DR) testing and documentation.

User Support & Ticketing

- Provide timely Level 1/Level 2 IT support to end-users across offices.
- Log track and resolve support tickets within defined SLA timelines.
- Identify recurring issues and escalate to senior team members with documented findings.
- Maintain a knowledge base of common issues and resolutions to enable self-service for users.

IT Asset Management

- Maintain accurate inventory of IT hardware software and licenses.
- Track asset lifecycle: procurement assignment maintenance and disposal.
- Coordinate with vendors for hardware setup repairs and replacements.





Vendor & Procurement Support

- Coordinate with vendors for hardware/software procurement and service requests.
- Track AMC/renewal schedules and alert management ahead of expiries.
- Maintain records of vendor contacts contracts and service agreements.

Documentation & Collaboration

- Maintain accurate IT documentation: network diagrams SOPs asset registers and configuration records.
- Collaborate with cross-functional teams to support IT requirements for projects and initiatives.
- Assist senior IT staff in implementing process improvements and automation.

Requirements

Education & Experience

- Bachelors degree in Computer Science Information Technology or a related field.
- 24 years of experience in IT administration system engineering or a similar role.
- Hands-on experience with basic network administration.

Technical Skills

- Working knowledge of Microsoft Azure (virtual machines storage networking Azure AD).
- Experience with Office 365 and endpoint management tools.
- Familiarity with firewalls VPNs switches and LAN/WAN concepts.
- Basic understanding of IT security principles patch management and antivirus tools.
- Experience with IT ticketing systems (e.g. Freshservice ServiceNow Jira).

Soft Skills

- Strong troubleshooting and analytical skills.
- Good written and verbal communication skills in English.
- Ability to work independently and collaborate effectively within a team.
- Proactive attitude with a willingness to learn and take ownership of tasks.

Required Experience:

IC

📌 SB 1504 System Engineer (Kochi)
🏢 Softobiz Technologies India
📍 Kochi