Job Description

Please Note: This role needs good exp into GST configuration

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Immediate joiners are preferred.

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. Role Overview

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The SAP SD Support Consultant will be responsible for day-to-day operational support of the Sales & Distribution module, ensuring smooth execution of Order-to-Cash (O2C) business processes.

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The role involves close interaction with business users, handling production issues, resolving incidents within SLA, and supporting continuous process improvement.

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2. Key Responsibilities

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A. Business Process Support (O2C)

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- Support end-to-end Order-to-Cash processes:
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- Inquiry / Quotation
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- Sales Order creation
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- Delivery & Picking
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- Billing & Invoicing
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- Credit Management
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- Understand current business workflows and operational constraints.
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- Identify gaps between business requirements and system behaviour.
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B. Daily End-User Support

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- Handle daily SAP SD incidents and service requests.
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- Analyse and resolve errors in:
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- Sales order processing
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- Delivery creation and PGI
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- Billing documents
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- Pricing conditions
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- Output determination (invoice, delivery note, packing list)
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- Provide workarounds and permanent fixes for recurring issues.
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C. Configuration & Issue Resolution

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- Troubleshoot and maintain SD configurations:
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- Pricing procedures & condition records
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- Copy control
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- Output determination
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- Incompletion procedures
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- Schedule lines
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- Partner determination
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- Identify configuration-related root causes and propose corrective actions.
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D. Integration Support

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- Support SD integration with:
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- FI (account determination, revenue posting, tax)
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- MM (ATP, delivery, stock, billing relevance)
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- WM/EWM (picking, packing, delivery processing)
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- Coordinate with FI/MM consultants for cross-module issues.
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E. Master Data Support

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- Support and validate:
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- Customer master data
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- Material master (sales views)
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- Pricing and tax master data
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- Assist users in correcting master data issues impacting transactions.
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F. Change & Enhancement Support

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- Analyse business change requests and feasibility.
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- Prepare functional specifications for enhancements.
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- Support testing (UAT) and transport activities.
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- Ensure proper documentation and change compliance.
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3. Daily Responsibilities

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- Resolve high-priority user issues impacting billing, dispatch, or sales.
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- Monitor stuck deliveries, billing blocks, credit blocks.
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- Support pricing/tax discrepancies.
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- Coordinate with support lead for escalations.
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- Update tickets in ITSM tools
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4. Weekly / Periodic Responsibilities

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- Participate in weekly support review meetings.
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- Analyze recurring issues and prepare RCA.
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- Support month-end billing and revenue closing activities.
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- Conduct user training / refreshers on SD transactions.
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5. Required Skills & Experience

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Technical Skills

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- 4–8 years of SAP SD experience (Support/AMS preferred).
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- Strong understanding of O2C business processes.
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- Hands-on experience in production issue handling.
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- Good knowledge of pricing, tax, billing, credit management.
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- Understanding of SD–FI and SD–MM integration.
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Soft Skills

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- Strong communication with business users.
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- Ability to work under pressure during critical business cycles.
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- Analytical and problem-solving mindset.
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- Ownership and accountability for issues.
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6. Tools & Systems

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- SAP ECC / S/4HANA (SD)
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- SAP GUI / Fiori
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- ITSM tools (ServiceNow, JIRA, SAP Solution Manager)
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- Basic knowledge of debugging / log analysis (functional level)
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7. Key Deliverables

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- Secure day-to-day SD operations.
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- Reduced incident recurrence.
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- Improved user satisfaction.
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- Accurate documentation of issues and solutions.
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- Support for continuous business improvement.
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8. Preferred (Nice to Have)

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- Experience in S/4HANA SD or S/4HANA Migration.
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- Exposure to pricing routines, user exits, or enhancements.
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- Experience with E-Invoicing / GST / regional tax compliance.
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- Exposure to Fiori SD apps.
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📌 SAP SD- GST Consultant (Bengaluru)
🏢 ETG
📍 Bengaluru