Job Description

Modlix is an AI-powered marketing operating system for SMBs, offering an all-in-one platform that integrates website creation, digital marketing, CRM, post-sales management, and analytics. We empower businesses to scale their digital presence under one unified system.

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Key Responsibilities

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We're looking for individuals with strong experience in CRM to join our team. The ideal candidate should have a deep understanding of CRM platforms, customer lifecycle management, and AI-driven automation. If you have a background in SaaS, AI-powered CRM solutions.

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Product Strategy & Vision

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- Define and own the AI-powered CRM roadmap, aligning with business goals and customer needs.
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- Identify opportunities to leverage AI, ML, and automation to improve CRM efficiency and user experience.
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- Stay ahead of SaaS and AI trends, ensuring our CRM remains competitive and cutting-edge.
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Customer & Market Insights

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- Gather and analyze feedback from customers, sales, marketing, and support teams to enhance product features.
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- Conduct market research and competitive analysis to identify emerging trends and industry best practices.
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- Use data analytics, AI-driven insights, and customer behavior patterns to drive decision-making.
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Product Development & Execution

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- Collaborate with engineering, design, and AI/ML teams to define user stories, prioritize features, and drive product execution.
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- Lead the integration of AI-driven chatbots, predictive analytics, NLP, and automation into the CRM.
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- Work in an Agile/Scrum environment to ensure timely product releases and continuous improvements.
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AI & Automation-Driven Enhancements

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- Optimize lead scoring, customer segmentation, and engagement automation using AI/ML models.
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- Ensure seamless integration with third-party tools, APIs, and other SaaS platforms.
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- Improve CRM performance through AI-powered personalization and recommendations.
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Go-to-Market & Growth Strategy

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- Work closely with GTM teams to develop pricing, packaging, and adoption strategies.
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- Define and track key KPIs (user engagement, adoption rates, retention, and revenue impact).
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- Lead product education, training, and internal enablement for sales and customer success teams.
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Requirements & Qualifications

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- Experience: 3+ years in Product Management, with a focus on CRM, SaaS, or AI-driven platforms.
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- AI/ML Exposure: Knowledge of AI-powered automation, NLP, predictive analytics, and data science applications.
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- Technical Understanding: Familiarity with CRM tools (Salesforce, HubSpot, Dynamics, or AI-native CRMs) and API integrations.
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- Analytical & Data-Driven: Experience in leveraging data, customer insights, and AI algorithms to improve CRM performance.
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- Agile & Product Execution: Solid background in Agile, Scrum methodologies, and working with cross-functional teams.
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- Education: Bachelor's in Computer Science, Engineering, Business, or a related field; MBA is a plus.
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📌 Product Manager - CRM (AI /B SaaS) (Bengaluru)
🏢 Modlix
📍 Bengaluru