Company: SHREE QUALITY SERVICES PVT. LTD.

Industry: Automotive | Auto Components | Third-Party Inspection | Quality Assurance

Job Location: Pune, Maharashtra

Experience: 8–12 Years in Automotive Quality / TPI Operations

Employment Type: Full time

Department: Operations & Quality Management

About the RoleSHREE QUALITY SERVICES PVT. LTD. is looking for an experienced and result-oriented Operations Manager to lead and manage Third-Party Inspection (TPI), CMM, sorting, containment, and quality inspection operations across automotive and auto-component manufacturing projects.

The ideal candidate will be responsible for project execution, manpower management, customer satisfaction, quality compliance, operational efficiency, and continuous improvement across multiple client locations.

Key Responsibilities1. Operations &

- Project Management

- Oversee day-to-day operations and quality frameworks for 20+ major projects involving TPI, CMM, sorting, containment, and quality inspection activities.
- Ensure smooth execution of projects in accordance with customer requirements, quality standards, and agreed service-level commitments.
- Monitor project performance, productivity, manpower deployment, and operational KPIs.
- Coordinate with clients, plant quality teams, production departments, and internal management to ensure uninterrupted service delivery.

2. Team Leadership & • Manpower Management
- Lead, mentor, and develop a cross-functional team of approximately 650+ members, including Project Engineers, Supervisors, Quality Inspectors, and support staff.
- Plan and allocate manpower based on project requirements, production schedules, and customer priorities.
- Optimize resource utilization, shift planning, attendance, and workforce productivity.
- Conduct performance reviews, training,



and competency development programs.

3.

Quality

Assurance &

• Compliance
- Establish, implement, and monitor quality frameworks across all inspection and sorting projects.
- Direct systematic Layered Process Audits (LPA), Workstation Audits, and Process Audits to ensure adherence to customer-specific and organizational quality requirements.
- Ensure compliance with applicable IATF 16949 principles, quality procedures, SOPs, Work Instructions, One Point Lessons (OPLs), and Skill Matrices.
- Drive standardization, process discipline, and continuous improvement initiatives.

4.

Customer

Complaints &

• CAPA
- Manage customer complaints from initial receipt through investigation, corrective action, and closure.
- Lead cross-functional Corrective and Preventive Action (CAPA) implementation to reduce rejections, recurring defects, and customer dissatisfaction.
- Coordinate Root Cause Analysis (RCA), 8D problem-solving, Poka-Yoke, and defect-prevention initiatives.
- Track customer feedback and ensure timely resolution of quality concerns.

5.

Business

Performance &

• Continuous Improvement
- Monitor project profitability, operational costs, manpower efficiency, and service performance.
- Identify opportunities to improve productivity, reduce inspection errors, and enhance customer value.
- Prepare MIS reports, operational dashboards, audit reports, and management reviews.




- Support business development, project mobilization, and expansion of TPI and quality service operations.

Required Qualifications & • Skills
- Bachelor’s degree or Diploma in Mechanical, Production, Automobile, or Industrial Engineering.
- 10–15 years of relevant experience in automotive quality, third-party inspection, supplier quality, or industrial quality services.
- Strong experience in managing multiple automotive projects and large cross-functional teams.
- Good knowledge of automotive quality systems and IATF 16949 requirements.
- Practical experience in TPI, CMM inspection, sorting, containment, quality audits, and customer complaint handling.
- Knowledge of RCA, 8D, CAPA, FMEA, Control Plan, SPC, MSA, and continuous improvement methodologies.
- Excellent leadership, communication, customer-handling, and problem-solving skills.
- Willingness to travel to customer locations and manufacturing plants as required.

Key Performance Indicators (KPIs)
- Project execution and service delivery performance.
- Customer satisfaction and complaint closure time.
- Reduction in customer rejections and PPM.
- Manpower utilization and productivity.
- Audit compliance and process adherence.
- Employee retention, training, and competency development.
- Operational cost control and project profitability.

Why Join Us?At SHREE QUALITY SERVICES PVT. LTD., you will have the opportunity to lead diverse automotive quality projects, work with reputed OEMs and Tier-1 suppliers, and contribute to building a strong, reliable, and customer-focused quality service organization. How to ApplyInterested candidates may share their updated resume with:

? Email: [email protected]

? Contact: (phone hidden)

📌 OPERATIONS MANAGER – TPI & QUALITY SERVICES (Pune)
🏢 Shree Quality Services
📍 Pune