Job Description

Creators don't build alone. They need someone who's in their corner.

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At Pocket FM, we're building the world's largest storytelling platform, and behind every successful writer is someone making sure they stay motivated, supported, and growing.

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If you love talking to people, solving problems, building relationships, and helping creators succeed, this role is for you.

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We're looking for an Account Manager – Writer Success to own a portfolio of writers, guide them through their journey, remove roadblocks, and make sure they keep creating their next hit series. This is a relationship-first, operations-driven role not a creative writing role.

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What you'll do

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- Be the go-to person for a community of writers
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- Keep writers engaged, motivated, and progressing toward milestones
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- Solve queries around contracts, payments, dashboards, and platform issues
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- Guide writers through onboarding and contract signing
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- Work closely with Product, Editorial, and Operations teams to resolve issues
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- Track writer performance and maintain clean CRM records
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- Help improve processes that create a better creator experience
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You'll thrive here if you

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- Enjoy building genuine relationships
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- Love solving problems and helping people
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- Can manage multiple conversations without dropping the ball
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- Like working with data, dashboards, and operational metrics
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- Are excited about creators, stories, and the creator economy
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What we're looking for

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- Experience in Account Management, Customer Success, Community Management, Creator Partnerships, or Operations
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- Excellent written and spoken English
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- Robust empathy and stakeholder management skills
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- Comfortable using CRM/ticketing tools and spreadsheets
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- Highly organized with great follow-through
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If you're someone who loves helping creators win while building scalable operations behind the scenes, we'd love to meet you.

📌 Account Manager - Writer Success (Bengaluru)
🏢 Pocket FM
📍 Bengaluru