Job Description

Responsibilities:

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Concur System Administration & Configuration

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- Administer and maintain SAP Concur Travel, Expense, Request, and related modules.
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- Configure and maintain expense types, forms, fields, workflows, approval hierarchies, audit rules, policies, exceptions, and system settings.
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- Support ongoing system updates, releases, and configuration changes while ensuring alignment with business requirements.
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- Manage user provisioning, role assignments, permissions, and organizational structure maintenance.
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- Serve as a subject matter expert for Concur functionality, capabilities, and best practices.
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Workflow Management & Business Process Optimization

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- Design, maintain, and optimize approval workflows to improve user experience and operational efficiency.
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- Evaluate existing processes and recommend configuration-based solutions to reduce manual effort and improve compliance.
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- Partner with stakeholders to translate business requirements into scalable system solutions.
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- Support policy implementation through system configuration and automated controls.
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Reporting, Analytics & Data Management

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- Develop, maintain, and enhance Concur reports, dashboards, and scheduled reporting packages.
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- Analyze travel and expense data to identify trends, user behaviors, system issues, and improvement opportunities.
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- Support ad hoc reporting requests from Finance, HR, Procurement, Internal Audit, and business leadership.
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- Ensure reporting accuracy and consistency through data validation and ongoing maintenance.
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- Leverage reporting and analytics tools, including Power BI and Excel, to deliver actionable insights.
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Testing, Enhancements & Release Management

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- Lead user acceptance testing (UAT), regression testing, and validation activities for system enhancements, upgrades, and configuration changes.
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- Create and maintain test scripts, test scenarios, and supporting documentation.
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- Coordinate with vendors,



technology teams, and business stakeholders during system implementations and enhancement projects.
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- Identify, document, track, and resolve system defects and enhancement opportunities.
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- Support deployment planning, change management activities, and post-implementation validation.
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User Support & Vendor Coordination

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- Serve as an escalation point for complex Concur system issues and functionality questions.
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- Manage support tickets and coordinate resolution with SAP Concur, travel management companies (TMCs), card providers, and internal technology teams.
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- Provide guidance and training to employees, approvers, and administrators on system functionality and best practices.
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- Develop and maintain user guidance materials, knowledge articles, and training documentation.
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Systems Documentation & Governance

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- Maintain detailed documentation for system configurations, workflows, integrations, controls, and operating procedures.
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- Establish and maintain governance processes for system changes, configuration management, and documentation standards.
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- Ensure changes are properly documented, tested, approved, and communicated prior to deployment.
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- Support internal control requirements related to system administration activities and platform governance.
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Continuous Improvement & Automation

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- Identify and implement automation opportunities within Concur and related reporting processes.
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- Drive initiatives focused on simplification, standardization, and increased adoption of system capabilities.
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- Evaluate new platform features and functionality to improve user experience and operational effectiveness.
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- Support strategic T&E; system projects, integrations, and transformation initiatives.
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Qualifications

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- Bachelor's Degree in Business Administration, Information Systems, Finance, Accounting, or related field with 2-5 years of experience in SAP Concur administration, business systems administration, Travel & Expense operations, or shared services.
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- Hands-on experience administering SAP Concur, including configuration, workflow design, audit rules, forms, reporting, and user management.
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- Strong understanding of Travel & Expense business processes and system controls.
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- Experience gathering business requirements and translating them into system solutions.
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- Experience supporting software implementations, enhancements, upgrades, and testing activities.
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- Strong reporting and analytical skills with experience using Concur reporting tools, Power BI, Excel, or similar platforms.
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- Experience creating test plans, executing UAT, documenting results, and managing issue resolution.
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- Knowledge of system governance, change management, and configuration management practices.
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- Solid problem-solving skills with ability to diagnose system issues and identify root causes.
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- Excellent organizational skills with ability to manage multiple projects, priorities, and deadlines simultaneously.
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- Strong communication skills with ability to work effectively across technical and non-technical stakeholder groups.
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- Experience documenting business processes, system configurations, and standard operating procedures.
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- Ability to work independently while collaborating within a global team environment.
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- Proficiency in Microsoft Office applications, particularly Excel.
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- Experience with Oracle Fusion, Power BI, integrations, automation tools, or related enterprise platforms preferred.
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📌 Sap Concur Admin (Bengaluru)
🏢 Quess Corp
📍 Bengaluru