Job Description

Executive - BRM

n

Job Location: Lower Parel

n

1 year of ORM experience

n

Shifts: Rotational Shifts – including night shifts (5 days working)

n

Week Off: Rotational (any 2 days in the week, could be split or consecutive)

n

About the role:

n

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management

n

Responsibilities: (Including, not restricted to)

n

n
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
n
- Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
n
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
n
- Monitor and respond to social reviews and engagement.
n
- Maintain listings on search engines, online directories, and ratings/review sites.
n
- Facilitate online company and physician reviews and endorsements.
n




- Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
n
- Track, analyze, and report online reputation results.
n
- Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
n
- Identify opportunities to optimize online reputation management on various review sites
n
- Manage and solicit reviews.
n
- Prepare explicit, concise and professionally written public responses to customer feedback left on
n

n

social media and review websites.

n

• Monitoring and adjusting to industry trends, changes within the social media landscape,

n

reviewing and reporting on effectiveness of social media tactics and campaigns with social

n

listening tools.

n

• Generate and meet timelines for agreed reports

n

Ideal Candidate Profile:

n

n
- Graduation is a must
n
- Excellent communication skills
n
- Strong passion for social media
n
- Familiarity with various social media platforms and their features
n
- Self-motivated and eager to learn about social media trends and technologies
n

📌 ORM Executive (Mumbai)
🏢 TalentClub
📍 Mumbai