Job Description

Position Overview

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SGT University is looking for an experienced and dynamic Director Administration to lead and oversee the universitys non-academic administrative and campus operations.

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The role will be responsible for ensuring a safe, effective, responsive, student-friendly and professionally managed campus environment, covering facilities, infrastructure, hostels, transport, logistics, procurement, security, compliance, student administrative services, events, digital administration and institutional support systems.

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The successful candidate should have strong experience in managing large-scale campus operations and administrative teams, with the ability to drive operational excellence, process standardization, service quality and cost optimization.

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Key Responsibilities

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1. Campus Operations & Facilities

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- Lead facility and estate management across the university campus.
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- Oversee maintenance of infrastructure, classrooms, offices, utilities and common facilities.
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- Ensure campus cleanliness, upkeep and operational readiness.
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- Monitor sustainability and green-campus initiatives.
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- Supervise mess and accommodation services.
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- Develop and standardize administrative SOPs and service standards.
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2. Hostel, Transport & Logistics

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- Oversee hostel and accommodation administration.
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- Manage transportation operations for students, staff and institutional requirements.
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- Coordinate travel, guest house and farmhouse operations.
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- Manage logistics for institutional activities, meetings and events.
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- Monitor transport tracking and service quality.
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3. Procurement, Stores & Vendor Management

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- Oversee procurement and purchasing processes.
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- Manage vendor empanelment, negotiations and performance.
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- Monitor inventory, stores and material management.
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- Drive cost-effective procurement and resource optimization.
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- Establish and monitor SLAs for outsourced and support services.
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4. Security, Safety & Compliance

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- Supervise campus security, surveillance and safety operations.
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- Coordinate disaster management, emergency preparedness and business continuity initiatives.
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- Liaise with police, civil administration and other statutory authorities.
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- Ensure adherence to applicable regulatory and institutional requirements.
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- Support internal audit, statutory compliance and legal-administrative requirements.
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- Establish an effective campus risk management framework.
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5. Student Administrative Services

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- Oversee certificate, records and administrative documentation processes.
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- Coordinate grievance redressal mechanisms.
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- Supervise health centre administration.
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- Strengthen student and parent service-response systems.
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- Oversee front office, reception, enquiry and call-centre operations.
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- Improve overall campus experience and service responsiveness.
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6. Events & Institutional Support

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- Lead event management and ceremonial coordination.
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- Coordinate convocation and major institutional functions.
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- Support student activities and clubs from an administrative perspective.
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- Coordinate community outreach and extension activities.
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- Manage institutional protocol and visitor experience.
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7. Digital Administration & MIS

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- Oversee ERP and MIS administration from an operational perspective.
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- Coordinate IT infrastructure support services.
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- Strengthen data-driven administrative reporting and decision support.
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- Support digital examination systems and institutional technology initiatives.
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- Ensure effective documentation, archiving and records management.
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- Drive smart-campus, automation and digital transformation initiatives.
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8. Accreditation & Regulatory Support

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- Coordinate administrative documentation for accreditation and regulatory requirements.
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- Support institutional data collection and compliance reporting.
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- Coordinate ranking and institutional data submissions.
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- Ensure administrative readiness for inspections, audits and accreditation visits.
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- Maintain accurate and audit-ready administrative records.
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Strategic Focus Areas

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The Director Administration will also be expected to contribute towards:

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- Centralized service quality management
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- Campus digital transformation and automation
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- Smart campus initiatives
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- Sustainability and energy-efficiency monitoring
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- Risk management and business continuity
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- Integrated command and control centre operations
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- Outsourced manpower and service-provider management
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- Administrative process optimization
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- SLA-based service monitoring
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- Data-driven operational decision-making
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- Campus experience enhancement
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Candidate Profile

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Education

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- Master's degree in Management, Administration, Public Administration, Engineering, Commerce or a related discipline.
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- Candidates with relevant professional qualifications and significant institutional administration experience will be preferred.
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Experience

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- 12 to 15+ years of relevant administrative experience, preferably in a university, higher education institution, large educational campus, hospital, corporate campus or similarly complex organization.
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- Demonstrated experience in managing large administrative teams and multi-functional campus operations.
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- Strong exposure to facilities, infrastructure, procurement, security, logistics, vendors and institutional compliance.
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Key Competencies

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- Strategic and operational leadership
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- Large-team management
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- Campus and facilities management
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- Vendor and stakeholder management
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- Process optimization and SOP implementation
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- Crisis, conflict and emergency management
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- Regulatory and compliance orientation
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- Budgetary awareness and cost optimization
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- Technology-enabled administration
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- MIS, ERP and data-driven decision-making
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- Strong communication and coordination
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- Documentation and audit readiness
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- Student-centric service orientation
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Key Performance Indicators

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Success in the role will be measured through:

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- Campus operational efficiency
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- Infrastructure uptime and maintenance quality
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- Vendor performance and response time
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- Student administrative service responsiveness
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- Safety and compliance effectiveness
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- Event and institutional function execution
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- Audit and accreditation readiness
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- Administrative turnaround time
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- Stakeholder satisfaction
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- Cost optimization and operational discipline
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📌 Head of Administration (Gurugram)
🏢 SGT University
📍 Gurugram