Job Description

Team Leader – Operations

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Location: Jaipur & Lucknow

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Process: International

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Key Responsibilities:

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Lead, mentor, and motivate a team to achieve operational KPIs

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Manage day-to-day backend operations ensuring quality, productivity, and SLA adherence

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Conduct regular performance reviews, coaching sessions, and feedback discussions

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Analyze reports, identify gaps, and implement corrective action plans

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Collaborate with Quality, Training, and Support teams for continuous improvement

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Ensure compliance with international client standards and internal policies

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Desired Candidate Profile:

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Minimum 1–3 years of experience as a Team Leader in International

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Strong people management and stakeholder handling skills

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Excellent analytical, problem-solving, and decision-making abilities

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Good communication skills (written & verbal)

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Comfortable working in a fast-paced, global setting

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Hands-on experience with MIS, reporting, and performance management

📌 Team Lead (Lucknow)
🏢 TP
📍 Lucknow