Job Description

Walkin In TCS at Chennai

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Date:- 05-09-2026

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Exp:- 6 to 8yr

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Skill:- Service now Administration

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Must-Have**

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Platform Administration · Strong experience in Service Catalog Administration including Catalog Items Record Producers Task Definitions Approval Definitions and Flow Designer.

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The candidate should be proficient in using standard catalog fulfillment flow templates and capable of developing custom flows when standard solutions do not meet business requirements. · For Cmdb- Strong knowledge in Discovery and Service mapping modules is required · Perform day-to-day administration of the ServiceNow platform including users, groups, roles, and access controls. · Monitor platform health, system logs, and performance to ensure high availability and stability. · Manage instance upgrades, patching, and hotfix validation in coordination with stakeholders. Configuration & Customization · Configure and maintain UI Policies, Business Rules, Client Scripts, and Workflows to meet business requirements.

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· Support enhancements and minor customizations without impacting out-of-box functionality. · Maintain forms, lists, views, notifications, and SLAs. ITSM Module Support · Administrator and support core ITSM modules: · Incident Management · Problem Management · Change Management · Request Fulfilment · Ensure workflows and lifecycle states align with ITIL standards User & Operational Support · Provide L2/L3 support for ServiceNow-related incidents and service requests. · Troubleshoot platform issues and coordinate with ServiceNow developers or vendor support when required.



· Act as a point of contact for ServiceNow-related operational issues. · Service Catalog Administration : Service Catalog designs and record producer · Agile Development · Flow designer and workflow · Reporting: Platform Analytics · Scripting Knowledge and Integration Knowledge · Testing & Deployment · Validate and test new enhancements, fixes, and development stories during sprint cycles. · Support UAT, regression testing, and production deployments. · Ensure proper documentation and knowledge transfer. · Governance & Compliance · Ensure adherence to internal change, security, and access control

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policies. · Maintain audit logs, configuration documentation, and SOPs. · Support compliance, audit, and reporting requirements.

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Good-to-Have Technical Skills · Strong hands-on experience as a ServiceNow Administrator · Valuable knowledge of: · ITIL framework · ServiceNow ITSM modules · UI Policies, Business Rules, Notifications · Basic understanding of: - JavaScript - HTML/CSS (for form and UI adjustments) - CMDB Process & Tooling · Experience working in ITIL-based support environments · Familiarity with Agile / Sprint-based delivery models · Experience in incident, problem, and change coordination Certifications (Preferred) · ServiceNow System Administrator (CSA) · ITIL Foundation Soft Skills · Strong problem-solving and analytical skills · Good communication and stakeholder coordination abilities · Ability to work in a 24x7 or on-call support environment (if required) · Attention to detail and documentation discipline

📌 Service now Administration (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu