Job Description

Customer Success Executive - Creator Growth

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Bengaluru (In office)

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Full-time

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Salary: ₹6 - 8 LPA (based on experience) + Monthly sales Incentives

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Experience: 1 - 4 Years

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About Learnyst

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At Learnyst, we are helping educators and creators build their own online academies and turn their knowledge into sustainable businesses.

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Unlike traditional SaaS companies where customer success ends after onboarding, we stay invested in what happens after the purchase helping creators launch, sell, and grow.

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We are looking for a Customer Success Executive - Creator Growth who will own the growth journey of our creators and help them achieve measurable revenue outcomes.

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What You'll Do

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As a Customer Success Executive, you will:

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- Own a portfolio of online creators, educators, and entrepreneurs after they join Learnyst
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- Guide them from academy setup → course launch → first sales → revenue growth
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- Conduct onboarding calls and ensure creators successfully start their journey
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- Help creators define their target audience, course strategy, pricing, and launch plan
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- Drive creator engagement through workshops, check-ins, and growth programs
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- Identify blockers and coach creators towards achieving milestones
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- Track creator progress and ensure consistent execution
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Your goal is simple:

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Help creators succeed and grow their online education business.

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Success Metrics

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You will be measured on:

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- Revenue generated by your creator portfolio
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- Creators achieving their first sale within the expected timeline
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- Workshop participation and execution
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- Customer engagement and retention
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- Quality of creator conversations and follow-ups
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What We're Looking For

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You should have:

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- 1-4 years of experience in Customer Success, Account Management, Inside Sales, or Client Success roles
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- Strong communication and relationship-building skills
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- Comfort speaking with customers daily over calls
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- Experience working in SaaS, EdTech, creator economy, or digital products is a plus
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- Understanding of digital marketing fundamentals:
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- Audience research
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- Lead generation
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- Webinar funnels
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- Meta Ads basics
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- Online course selling
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Great If You Have:

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- Sold an online course, workshop, or digital product
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- Built a personal brand/community on YouTube or Instagram
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- Worked with creators, coaches, educators, or founders
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- Experience helping customers achieve business outcomes
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This Role Is For You If:

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- You enjoy talking to customers and helping them win
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- You like ownership and measurable outcomes
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- You want to understand how online businesses are built
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- You enjoy coaching people rather than just solving problems
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This Role Is Not For You If:

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- You are looking for a ticket-based support role
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- You prefer reactive problem-solving over proactive growth
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- You are uncomfortable owning business outcomes
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Why Join Learnyst?

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- Work directly with creators building real online businesses
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- Learn the complete creator growth ecosystem courses, marketing, funnels, and sales
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- Own meaningful customer outcomes instead of just tasks
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- Performance incentives linked to creator success
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- Grow with a fast-moving SaaS company building the future of online education
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Interested candidates can apply through this post or share their profile at [email protected]

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As part of your application, please answer these 3 questions:

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- Tell us about a customer/client you helped achieve a measurable outcome.
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- A creator has joined Learnyst but has not made a sale in 7 days. What would you do next?
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- Have you ever sold or built something online? Tell us about it.
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Please send your answers along with your application to: [email protected]

📌 Customer Success Executive (Bengaluru)
🏢 Learnyst
📍 Bengaluru