About the Role

We are looking for a Customer Support Executive who is passionate about delivering excellent customer experiences and enjoys helping customers resolve their concerns quickly and professionally.

The ideal candidate will be confident handling inbound and outbound calls, communicating with customers in English, troubleshooting service-related issues, and coordinating with internal teams to ensure timely resolution.

If you are a robust communicator, calm under pressure, customer-focused, and comfortable working in a fast-paced workplace, we would love to hear from you!

Key Responsibilities

- Handle calls, emails, and chats from customers.
- Resolve customer queries, complaints, and service issues.
- Create, update, prioritize, and close tickets.
- Perform backend activities such as data entry, verification, case updates, reporting, and follow-ups including a support to another departmental team.
- Coordinate with internal teams for issue resolution.
- Maintain accurate customer records and documentation.
- Follow SLA, AHT, CSAT, and Quality targets.
- Handle escalations with proper ownership and professionalism.
- Identify recurring issues and share feedback for process improvement.




- Possess basic technical knowledge to troubleshoot common issues, navigate systems/applications, and support customers with basic technical queries.
- Rotational Shifts & Week Off's.

What We're Looking For
- Bachelor's degree in any discipline.
- Minimum 2 years of relevant experience in Customer Support, Customer Success, Operations, Call Quality, or Customer Experience Management.
- Excellent spoken and written English.
- Strong verbal and interpersonal communication skills.
- Polite, patient, confident, and customer-focused personality.
- Ability to handle challenging customer conversations calmly and professionally.
- Strong problem-solving and decision-making skills.
- Ability to work independently and take ownership of customer issues.
- Comfortable working in a night-shift environment.

Technical Skills
- Good working knowledge of Microsoft Word, Excel, and Outlook.
- Experience with Zoho CRM, ticketing systems, call monitoring/QA software, or EVCMS platforms is preferred.
- Comfortable learning and working with new software and technology platforms.

Shift Details

9:00 PM – 5:00 AM | Night Shift

Pay: From ₹20,000.00 per month

Work Location: Remote

📌 Customer Support Executive – International Customer Support (India)
🏢 UNIVERSAL EV INDIA
📍 India