Job DescriptionCompany Description

NData Poem is a core AI company with a mission to uncover the true causation behind data. Our innovative Large Causal Architecture is designed to reveal deep, actionable relationships within data. Powered by POEM365, our enterprise-scale AI model draws insights from millions of transactions, spending patterns, and global brands. Based on this intelligence, we introduce Enterprise Consciousness, a paradigm that empowers organizations to think and act as one.

NIdeal You:

NYou have been managing a client from an agency or working in a client organization - in the marketing or advertising-related domains.

NYou may be an analyst, a planner, or a research manager. Media planning experience with a reputed media agency will be an added advantage.

NNumbers speak to you, andyou can summarize volumes of data into a few rows of actionable insights - not that you must manage these databases, but you must be able to register broad numbers in your head.

NYou are inquisitive aboutwhat's going on and the big trends around – things that give you an idea, personally or professionally. Your thoughts are clear, and you can communicate well in English – written and spoken. You like engaging in small talk on any subject that may interest the listener. Should be self-motivated and excited about life in general. Then you are probably one of the ideal candidates to join our Client Servicing Team.

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- Position: Customer Success Manager
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- On-Site
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- 0-5 years of experience
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- Permanent Position
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- Immediate joiner or serving notice period
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nJob Description:

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- Be the solicitor,custodian, gatekeeper of client-related category / brand information, and cascade them internally.
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- Actively interact with the data & AI teams to find gaps in information.
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- Provide ideas to aggregate data and smarter ways of presenting our outputs to clients.
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- Manage delivery timelines - internal & external.
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- Undertake a demo our SaaS platform to our prospects (post-training)
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- You will also be required to deep dive into the outputs generated by our AI team and create a 15 slider Executive Summary Presentation (PPT) – and within 6 months of joining present the same to our clients.
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- Be the SPOC for the assigned clients.
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nQualification, skill sets & experience:

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- Graduate/Masters in the field of Business, Marketing, Advertising Media, Retail analytics, or other equivalent degree or equivalent work experience
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- Exposure in at-least 3 to 4 traditional Marketing Research tools & technique. (e.G., TV viewership data, digital analytics tools including influencer marketing tools, Retail Panel data, Client sales data, Ad expenditure reports from Nielsen and/or Kantar et al)
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- Affinity for numbers and attention to detail
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- Excellent communicationand interpersonal skills
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- Ability to build and maintain client relationships
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- Upto 5 years of relevant experience (Marketing analytics, Brand Management / Advertising Media / Consumer Research sectors)
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nTechnical Competencies

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- Well versed with MS Excel (Pivots, calculated fields, Conditional formatting, charts, dropdown lists etc.), MS PowerPoint & MS Word (proposal formatting)
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- Any added formal Qualification in the marketing/ advertising/ research domains would be an added advantage.
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nKey Deliverables of the Role:

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- Call, write, WhatsApp clients - get things out from them, in time.
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- Managing timely delivery of commitments made to clients.
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- Ensure that a process (some are in place, and you can evolve a few) is followed internally for a smoother work delivery, without the last-minute stress.
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- Become the "go to person" for the specific clients within 90 days of joining us.
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- Generate happiness around within the organization by being a good team member.
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- Senior Manager – must have managed a team of 3+ members.
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nMost Important: Track record of valuable work ethics (your past managers should vouch for your integrity, else please don't waste your time applying for this position)

📌 Customer Success Manager (Karnataka)
🏢 Data Poem
📍 Karnataka