Job Details

nRole- Customer Service Representative

nProcess- voice process

nSkill- Us Healthcare

nShift- US Shift, Night Shift

nJob Link-

nApplicants can register using above link for better reach

nContact person - Deeksha, Email ID - [email protected]

nCustomer Service Representative

nThe Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines.

nKey Duties:

n

n
- Handle inbound/outbound provider communications
n
- Research and resolve issues using multiple systems
n
- Escalate and follow up on unresolved inquiries
n




- Maintain professionalism with all customers and coworkers
n
- Meet quality and performance standards
n
- Attend required training sessions
n

nRequirements:

n

n
- High school diploma or equivalent
n
- 18–24 months of call center experience (healthcare preferred)
n
- Strong communication, organization, and computer skills
n
- Ability to multitask in a fast-paced environment
n
- Knowledge of Medicare or claims is a plus
n
- Flexible scheduling availability
n

nWork Setting:

nOffice-based role with moderate workload and deadlines.

📌 Customer Service Representative (Bengaluru)
🏢 Mphasis
📍 Bengaluru