Job DescriptionHello,

NHirning for Customer Support ( US healthcare )

NExperience: 1 + Years

NLocation: Kolkata / Noida

NNotice Period: Immediate Joiner

NMax Rate- up to 5 LPA

nShift- Night shift (Work from office )

NDesired candidate profile

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- Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
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- Excellent verbal and written communication skills in English with solid comprehension abilities
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- Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
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- Ability to analyze information accurately and maintain attention to detail
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- Willingness to work in a 24x7 environment
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- Open to working from the office
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nJob Description

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- Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
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- Capable of identifying,capturing, and documenting denial reasons accurately
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- Update claim status, notes, and actions in the respective systems and databases
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- Coordinate with internal teams to resolve claim-related issues and ensure timely closure
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- Meet productivity, quality, and compliance targets as defined by the process
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- Maintain confidentiality and always adhere to client and organizational policies.
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📌 Customer Service Representative (Kolkata)
🏢 The Hird
📍 Kolkata