Company Description Thai Odyssey Spa and Skin Care is a premier spa and beauty salon located in the Salt Lake area of Kolkata, offering a wide range of spa, skincare, beauty, and styling services. The spa focuses on delivering a polished look and radiant glow through services such as body polishing, bridal makeup, relaxing massages, and specialized spa treatments. With an extensive service selection, the team aims to meet diverse client needs and preferences.

Thai Odyssey emphasizes personalized care, a welcoming environment, and high-quality treatments to enhance overall wellness and appearance. More information about services and updates is available through their social media at https://linktr.ee/thaiodysseykolkata.

Role Description Customer Service Manager is a full-time, on-site role based in Saltlake, Kolkata, responsible for overseeing the spa’s front-of-house customer experience. The role includes managing customer inquiries and bookings, resolving service issues, and ensuring a smooth and welcoming client journey from arrival to departure. The manager will supervise customer service staff, coordinate with therapists and beauticians to align schedules, and monitor client feedback to improve service standards and customer satisfaction.

Daily tasks include maintaining service quality, updating customer records, handling escalations,



and supporting promotional activities and membership programs. This role also involves implementing customer service policies, tracking performance metrics, and collaborating with management to enhance overall guest experience and r etention.

Qualifications

- Strong customer service management skills, including experience in Customer Service Management and Customer Support.
- Proven ability to drive Customer Satisfaction through attentive service and effective issue resolution.
- Excellent Communication skills, with the ability to interact professionally and empathetically with diverse clients and team members.
- Solid Analytical Skills to review customer feedback, identify trends, and recommend improvements.
- Experience in a spa, salon, hospitality, or wellness environment is highly beneficial.
- Leadership and team supervision experience, including scheduling, coaching, and performance monitoring.
- Proficiency with booking systems, point-of-sale tools, and basic computer applications.
- Ability to work flexible schedule, including weekends and holidays, as required by spa operations.
- Diploma or degree in hospitality, business administration, or a related field is preferred but not mandatory.

Remunaration

- Upto Rs 40K/ month depending upon experience & qualification.

Working hours

- 11am-9pm( One day off in a week)

📌 Customer Service Manager (Kolkata)
🏢 Thai Odyssey Spa and skin care
📍 Kolkata