Meridian Watches is looking for a Customer Service Representative to join our team in Mohali. You'll be responsible for providing transparent, timely and helpful support throughout the customer journey.

Key Responsibilities Handle customer queries across email, WhatsApp and other support channels Assist with orders, deliveries, replacements and warranty queries Coordinate with courier partners to resolve delivery-related issues Assist with refunds and payment-related queries Manage customer requests using e-commerce platforms and tools

What We're Looking For 1–3 years of customer service experience Strong written and verbal communication skills Prior experience with an e-commerce company is preferred Familiarity with Shopify, Shiprocket, payment gateways or similar tools is preferred Organised, detail-oriented and solution-focused Comfortable working full-time from our Mohali office

Experience

1–3 years Location:

Mohali, Punjab Employment:

Full time, On-site

📌 Customer Service Representative (Chandigarh)
🏢 Meridian Watches
📍 Chandigarh