PEPR is an athleisure and lifestyle brand built around comfort, movement and everyday ease. With collections across activewear, everyday essentials and outerwear for men and women, PEPR brings together performance, comfort and contemporary style. (PEPR)
ROLE DESCRIPTION
We’re looking for a Customer Relationship Manager to own and strengthen the relationship between PEPR and its customers.
This role goes beyond simply answering queries, you’ll help build a customer experience that feels personal, responsive and aligned with the brand.
You’ll work on
- Managing customer queries across WhatsApp, email, social media and other channels
- Ensuring timely and thoughtful responses to customers
- Handling questions around products, sizing, orders, shipping, returns and exchanges
- Understanding customer concerns and resolving issues efficiently
- Maintaining a clear record of customer interactions and feedback
- Identifying recurring customer concerns and sharing insights with the wider team
- Working with the operations and marketing teams to improve the overall customer journey
- Helping build long-term customer relationships and brand loyalty
- Identifying opportunities for repeat purchases,
retention and engagement
- Ensuring every customer interaction reflects PEPR’s tone and values
QUALIFICATIONS
- 1–3 years of experience in customer relations, customer success, CRM, eCommerce or a similar role
- Excellent written and verbal communication
- Strong problem-solving and interpersonal skills
- Comfortable handling multiple conversations and queries simultaneously
- Strong attention to detail and follow-through
- Understanding of eCommerce and D2C customer journeys is a plus
- Experience with CRM, helpdesk or customer-support tools is a plus
- Ability to communicate with empathy while maintaining professionalism
WHAT WE OFFER
- Work closely with a growing Indian athleisure brand
- Exposure to D2C, eCommerce and customer experience
- Opportunity to directly influence the customer journey
- Work closely with marketing, creative and operations teams
- A fast-moving environment with room to learn and take ownership
- Opportunity to grow with the brand