- Handle customer, dealer, vendor, recycler and buyer queries through phone, WhatsApp and digital platforms.
- Assist users with registration, app usage, collection requests, orders and transactions.
- Manage day-to-day backend operations and maintain accurate customer and transaction data.
- Coordinate with customers, scrap dealers, recyclers and collection teams for smooth operations.
- Monitor collection requests, orders, transactions and ensure timely closure.
- Resolve customer issues and coordinate with relevant teams for quick resolution.
- Maintain records, follow-ups, reports and operational documentation.
- Support onboarding and active usage of Ri8Value and Ri8Value Scrap Mart.
- Identify recurring issues and contribute to improving customer service and operational processes.
- Ensure a skilled, responsive and positive customer experience.