ey Responsibilities

nCentre Operations & P&L;

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- Own and achieve monthly, quarterly, and annual revenue and profitability targets.
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- Manage Centre P&L; through effective cost control, resource allocation, and operational efficiency.
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- Ensure 100% compliance with financial and operational parameters.
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- Monitor centre capacity utilization, staff productivity, infrastructure, and service efficiency.
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- Ensure adherence to all company SOPs, policies, compliance, hygiene, and safety standards.
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nSales & Business Growth

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- Drive centre and individual sales targets to maximize revenue and profitability.
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- Monitor footfall, conversion, new customer and existing customer performance.
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- Understand customer requirements and recommend appropriate services/programs based on customer segmentation.
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- Plan and execute sales initiatives and centre events in coordination with the Corporate Team.
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nCustomer Excellence

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- Proactively address customer concerns and ensure timely resolution of complaints.
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- Monitor client progress and conduct regular reviews to improve customer experience and service efficacy.
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- Ensure compliance with documentation, zero-session SOPs, software entries, and other customer-related processes.
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nTeam Leadership & People Management

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- Lead, motivate, and develop the Centre team to achieve business and service objectives.
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- Support recruitment, induction, orientation, and onboarding of new team members.
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- Communicate monthly promotions, incentives, individual sales, execution, and product targets.
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- Monitor team performance, productivity, and attrition.
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- Identify training needs and ensure completion of required training programs.
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- Build a high-performance and customer-centric culture within the centre.
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nOperational Excellence

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- Ensure centre cleanliness, hygiene, grooming, uniforms, maintenance, and overall presentation meet company standards.
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- Optimize appointment planning and infrastructure utilization.
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- Monitor inventory of retail and consumption products and ensure timely replenishment.
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- Monitor staff productivity and performance against defined targets.
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- Ensure timely submission and tracking of centre reports and operational data.
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- Lead and monitor all centre-level compliance requirements.
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nKey Skills & Competencies

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- Strong leadership and people management skills.
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- Excellent sales and business development capabilities.
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- Solid P&L; and financial management acumen.
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- Excellent communication and interpersonal skills.
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- Strong customer service and relationship management skills.
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- Effective centre/operations management skills.
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- Ability to analyse business metrics and take corrective actions.
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- Result-oriented with strong ownership and accountability.
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- Knowledge of beauty, wellness, slimming, or salon services will be an advantage.
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nKey Performance Indicators

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- Centre Revenue & Profitability
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- Centre P&L;
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- Sales Target Achievement
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- Footfall & Conversion
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- Customer Retention
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- NPS / Customer Satisfaction
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- MOM SSG
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- Staff Productivity & Retention
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- Operational & Financial Compliance
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- Inventory & Process Compliance
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📌 Center Head (New Delhi)
🏢 VLCC
📍 New Delhi