Job Description

Job Posting Title: Netscope Proxy L3

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Location: Noida

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Shift and Schedule: 5 Days Office (Rotational)

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Job Description Summary:

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- Responsible for advanced administration, troubleshooting, monitoring, and optimization of the Netskope Security Cloud platform, including Netskope SWG, CASB, ZTNA/NPA, DLP, RBI, Cloud Firewall and Netskope Client.
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- The role provides L3 support for complex security incidents and works closely with Network, Security, Endpoint, Cloud and OEM teams.
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Key Responsibilities:

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- Provide L3 technical support for complex Netskope incidents and service requests.
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- Administer and troubleshoot Netskope Security Cloud policies and configurations.
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- Manage Netskope Client deployment, configuration and troubleshooting.
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- Configure and troubleshoot Secure Web Gateway (SWG) policies.
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- Manage CASB controls, cloud application discovery and risk assessment.
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- Configure and troubleshoot DLP policies, incidents and exceptions.
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- Work on Netskope Private Access (NPA/ZTNA) and troubleshoot private application connectivity.
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- Manage steering configurations, including client-based and network-based steering.
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- Troubleshoot traffic forwarding, SSL inspection, PAC files, certificates and authentication issues.
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- Investigate security incidents using Netskope logs, alerts and dashboards.
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- Perform root-cause analysis for recurring incidents and implement permanent fixes.
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- Integrate Netskope with SIEM, IdP/SSO, Active Directory/Entra ID and endpoint security platforms.
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- Troubleshoot authentication issues involving SAML, MFA and identity providers.
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- Monitor platform health, performance and policy compliance.
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- Perform change implementation, testing and rollback activities following ITIL/change-management processes.
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- Support Netskope upgrades,



new feature implementation and policy migrations.
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- Coordinate with Netskope TAC/OEM for critical or product-level issues.
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- Prepare RCA, incident reports, operational documentation and knowledge articles.
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- Participate in security audits, compliance reviews and vulnerability remediation.
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- Mentor L1/L2 engineers and provide technical guidance.
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L3 Troubleshooting Areas:

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- N etskope Client – installation, steering, connectivity and logs
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- SWG – web access, policy enforcement and SSL inspection
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- CASB – cloud applications, sanctioned/unsanctioned applications
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- DLP – policies, profiles, incidents and false positives
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- NPA/ZTNA – private applications, publishers and connectivity
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- Authentication – SAML, SSO, MFA and IdP
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- Networking – TCP/IP, DNS, HTTP/HTTPS, proxy and routing
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- SSL – certificate chain, inspection and TLS issues
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- SIEM – log forwarding, correlation and incident investigation
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- Endpoint – Windows troubleshooting and Netskope Client conflicts
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- Automation – API/PowerShell scripting preferred
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Required Technical and Skilled Experience:

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- Strong hands-on experience with Netskope.
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- SWG, CASB and DLP.
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- Netskope Client and steering configuration.
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- NPA/ZTNA.
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- Networking fundamentals: TCP/IP, DNS, HTTP/HTTPS and Proxy.
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- SSL/TLS and certificate troubleshooting.
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- SSO/SAML/Identity concepts.
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- Windows/Endpoint troubleshooting.
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- SIEM and security monitoring.
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- Incident, problem and change management.
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- Strong RCA and troubleshooting skills.
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- Excellent communication and stakeholder-management skills.
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Preferred Certifications:

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- Netskope Certified Cloud Security Integrator / Administrator or relevant Netskope certification.
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- Security+ / CISSP / CISM.
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- CCNA/CCNP.
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- Microsoft security/identity certifications.
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📌 Netscope Proxy Lead (Noida)
🏢 Kyndryl
📍 Noida