HCLTech – Sr. Technical Consultant | ServiceNow
Employment Type: Permanent
Payroll: Techno Core 360
Client / Company: HCLTech
Engagement: Project-wise deployment
Work Mode: Permanent Remote
Location: India
Experience: 5–7 Years of relevant ServiceNow experience
Open Positions: 3
Role: Sr. Technical Consultant

Position Overview
We are looking for experienced Sr. Technical Consultants with strong hands-on ServiceNow expertise for project-wise deployment with HCLTech . The positions are focused on specialized ServiceNow areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM .
The ideal candidate should have strong technical consulting experience, ServiceNow configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities

ServiceNow CSA and relevant CIS certification are mandatory for all positions.
Position 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM)
Primary Focus
ServiceNow CRM/CSM + AI capabilities
Mandatory Skills
Robust hands-on experience with ServiceNow CRM / CSM
Experience with ServiceNow AI / AI capabilities
ServiceNow configuration
Technical consulting
Customer-facing technical documentation
Demo / lab instance configuration
Accelerator / technical accelerator development
Customer coaching and enablement
ServiceNow CSA – Mandatory
CIS certification in relevant domain – Mandatory
5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills
GenAI / Artificial Intelligence
ServiceNow product accelerators
Demo scripts and technical walkthroughs
Delivery guides
Knowledge transfer
Recorded walkthroughs
Agile methodology

Position 2 – Sr. Technical Consultant – Creator Workflows
Primary Focus
ServiceNow Creator Workflows
Mandatory Skills
ServiceNow Creator Workflows – Mandatory
ServiceNow App Engine / App Engine Studio




ServiceNow configuration
Workflow and process automation
Technical consulting
Accelerator / technical accelerator development
Demo / lab instance configuration
Technical documentation
Customer enablement
ServiceNow CSA – Mandatory
CIS certification in relevant domain – Mandatory
5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills
Application development using ServiceNow App Engine
Process automation
Demo scripts
Technical walkthroughs
Delivery guides
Knowledge transfer
Recorded walkthroughs
Agile methodology

Position 3 – Sr. Technical Consultant – CRM / CSM
Primary Focus
ServiceNow CSM / CRM
Mandatory Skills
ServiceNow CSM – Mandatory
ServiceNow CRM
Customer Service Management
CSM implementation and enhancement
ServiceNow configuration
Case Management
Customer / Account / Contact Management
Technical consulting
Demo / lab instance configuration
Technical documentation
Customer enablement
ServiceNow CSA – Mandatory
5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills
CSM implementation
CSM enhancements
ServiceNow CRM capabilities
Customer coaching
Technical walkthroughs
Delivery guides
Knowledge transfer
Agile methodology
Common Responsibilities – All Positions

Work as a Sr. Technical Consultant on ServiceNow-focused customer projects.
Configure and demonstrate ServiceNow solutions based on project and customer requirements.
Develop technical accelerators and reusable solution components.
Configure and maintain demo / lab instances for customer demonstrations.




Prepare customer-facing technical documentation, delivery guides and demo scripts.
Conduct technical walkthroughs and product demonstrations.
Support customer coaching, enablement and knowledge-transfer activities .
Translate technical requirements into practical ServiceNow solutions.
Collaborate with internal and customer stakeholders during solution development and demonstrations.
Contribute to Agile delivery activities and technical knowledge-sharing initiatives.

Mandatory Certification
Candidates must hold:
ServiceNow Certified System Administrator (CSA) – Mandatory
CIS – Certified Implementation Specialist in the relevant domain – Mandatory
Relevant CIS certification should align with the position being considered.

Common Technical Keywords
ServiceNow | Sr. Technical Consultant | Technical Consultant | CSA | CIS | ServiceNow Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile

Candidate Profile Summary
We are seeking 5–7 years experienced ServiceNow professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching.
Candidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification .

Requirement Mapping
Position 1 – AI / CRM / CSM:
ServiceNow + CSM/CRM + AI + CSA + Relevant CIS
Position 2 – Creator Workflows:
ServiceNow + Creator Workflows / App Engine + CSA + Relevant CIS
Position 3 – CRM / CSM:
ServiceNow + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS
Important Screening Rule
CSA + relevant CIS + position-specific primary sk

📌 Sr. Technical Consultant | ServiceNow (Tirupati)
🏢 HCLTech
📍 Tirupati