Job Title: Assistant Manager–Inside Sales

nLocation: Pune, Maharashtra

nExperience: 7+ years

nIndustry Preference: D2C / E-commerce / Consumer Products / Mobility / Wellness / BPO Sales Employment Type: Full time

nJob Summary

nWe are seeking a result-driven Assistant Manager – Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience.

nKey Responsibilities

nSales & Revenue Growth

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- Drive daily, weekly, and monthly sales targets through inside sales channels.
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- Monitor lead conversion funnels and optimize performance.
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- Develop strategies to improve connect rate, qualification, and closures.
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- Identify upsell and cross-sell opportunities.
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nTeam Management

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- Lead, coach, and mentor inside sales executives.
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- Monitor individual performance and ensure KPI achievement.
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- Conduct daily huddles, call audits, and performance reviews.
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- Drive motivation and team productivity.
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nLead & Process Management

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- Ensure timely lead allocation and follow-up adherence.
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- Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.
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- Improve lead handling processes to maximize conversions.
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- Work closely with marketing to improve lead quality.
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nQuality & Training

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- Monitor call quality and adherence to sales scripts and processes.
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- Identify training needs and conduct refresher coaching.
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- Improve objection handling and customer engagement standards.
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nReporting & Analytics

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- Track sales metrics: conversion rate, revenue per lead, connect rate, follow-up adherence.
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- Generate performance dashboards and insights.
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- Use data to drive decision-making and continuous improvement.
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nCustomer Experience

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- Ensure a consultative sales approach and excellent customer experience.
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- Handle escalations and critical customer concerns when required.
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nPreferred Skills

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- Experience in D2C or high-volume sales environments.
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- Familiarity with WhatsApp, video selling, and omnichannel sales.
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- Exposure to performance marketing lead funnels.
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- Experience in process optimization and automation tools.
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nKey Performance Indicators (KPIs)

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- Conversion Rate Improvement
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- Revenue per Lead
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- Lead Response & Follow-up TAT
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- Team Productivity & Target Achievement
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- Call Quality & Compliance
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- Customer Satisfaction
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nInterested candidate can share their CV to [email protected]

📌 Assistant Manager-Inside Sales (Pune)
🏢 Frido
📍 Pune