Role Overview

The Branch Operations & Service Manager (BOSM) is responsible for ensuring smooth branch
operations, operational compliance, superior customer service, and supporting branch business
growth. The role comprises approximately 70% Branch Operations and 30% Sales & Business
Development.

Key Responsibilities – Branch Operations (70%)
Manage end-to-end branch operations and daily functioning.
Ensure excellent customer service and operational efficiency.
Supervise cash operations, ATM, lockers, teller activities, and key movement.
Monitor unusual transactions and resolve operational exceptions.
Handle account opening/closure, deposits, DDs, Pay Orders, suspense and internal accounts.
Coordinate with Processing Centre and Clearing Teams.
Maintain branch records, vouchers, registers, and reports.
Manage vendor payments, branch maintenance, AMC renewals,



and stationery.
Ensure RBI, audit, and internal policy compliance.
Control operational expenses and prevent income leakages.

Sales & Business Support (30%)
Support Branch Head in achieving branch business targets.
Cross-sell CASA, Fixed Deposits, Insurance, and Third-Party Products.
Participate in branch sales campaigns and customer acquisition.
Deliver superior customer experience and strengthen customer relationships.

Eligibility
Any Graduate.
6–7 years of Retail Branch Banking experience.
Robust knowledge of branch operations, compliance, cash management, and customer service.
Valuable communication and leadership skills

📌 Branch Operation Service Manager Jaipur
🏢 JobStation Enterprise
📍 Jaipur