Job Summary

The Service Delivery Assistant provides administrative and operational support to the service team to ensure effective delivery of maintenance, service, and project activities. The role involves coordinating service requests, scheduling field engineers, maintaining customer records, tracking service performance, and ensuring timely closure of work orders while delivering a high level of customer satisfaction.

Key Responsibilities
Coordinate and schedule service calls, preventive maintenance visits, and engineer assignments.
Create, track, and close service requests, work orders, and customer tickets.
Maintain service reports, contracts, asset records, and customer documentation.
Monitor service-level agreements (SLAs) and ensure timely service delivery.
Follow up with customers regarding service status, updates, and feedback.
Coordinate with service engineers, technicians, vendors, and customers to ensure smooth execution of service activities.
Prepare quotations, purchase requests, invoice-related documentation, and service documentation as required.
Track spare parts availability and coordinate logistics for service requirements.
Generate daily, weekly, and monthly service performance reports.
Support contract management, renewal tracking, and service billing activities.




Ensure compliance with company processes, quality standards, and safety requirements.

Qualifications & Experience
Bachelor's degree or Diploma in Business Administration, Engineering, Operations, or related field.
1–4 years of experience in service coordination, customer service, service administration, or operations support.
Experience in HVAC, Building Automation, Facilities Management, Engineering Services, or related industries is preferred.

Key Skills
Service Coordination & Scheduling
Customer Relationship Management
Work Order Management
Service Documentation
SLA Tracking
MS Office (Excel, Word, PowerPoint)
ERP/CRM Systems
Communication & Stakeholder Management
Data Management & Reporting
Problem Solving and Organizational Skills

Preferred Competencies
Solid attention to detail
Excellent communication skills
Customer-focused mindset
Ability to manage multiple priorities
Team collaboration and coordination
Time management and planning skills

Experience Range: 1–4 Years

Industry Preference: HVAC, Building Management Systems (BMS), Facilities Management, Engineering Services, Manufacturing, and Technical Service Organizations.

📌 Service Delivery Assistant Sda Gurugram
🏢 Johnson controls india
📍 Gurugram