Posted Date: 11 Sep 2026

Function/Business Area: Customer Service

Location: Ahmedabad 2 - S.G. Highway

Job Responsibilities
Shortlist, onboard and certify Partner or Technician
Ensure availability and manage upgrades or terminations
Conduct initial training, reskilling, upskilling, and periodic refresher programs
Deliver hands-on field training through OJTs
Track KPIs and performance metrics of partners and technicians
Take corrective actions based on evaluation outcomes
Guide and support issue resolution within TAT to ensure customer satisfaction
Conduct audits, inventory reconciliation and FTTx device inspections
Handle walk-in customer interactions, device repairs and swaps, CRM entries, and software upgrades
Train and support extended service points




Travel to touchpoints as per requirement
Handle complaint management, out-calling, and coaching Jio Associates as per need

Education Requirement
ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)

Experience Requirement
1.5 to 4 Years

Skills & Competencies
Customer Focus
Communication skills
Problem Solving skills
Handset repair skills
Knowledge of spares operations
Knowledge of CRM Systems
Technical knowledge and field team management skills

Please update your profile and upload resume to apply

Forgot Password

Location Map: Ahmedabad 2 - S.G. Highway

📌 Jc Digital Repair Specialist 87033545 Ahmedabad
🏢 Reliance Jio Infocomm
📍 Ahmedabad