Responsibilities
Design, develop, and implement custom ServiceNow applications, workflows, and integrations.
Configure and customize ServiceNow modules including ITSM, ITOM, ITAM, HRSD, CSM, SecOps, and GRC.
Build and maintain Flow Designer flows, business rules, client scripts, UI policies, UI actions, ACLs, and script includes.
Develop REST and SOAP integrations between ServiceNow and third-party systems.
Create and maintain Service Portal widgets and custom UI components.
Participate in platform upgrades and ensure custom code and configurations remain compatible.
Perform unit testing, support UAT, and troubleshoot defects across development, test, and production instances.
Collaborate on data model design, ACL and security architecture, and performance optimization.
Participate in sprint planning, backlog grooming, demos, code reviews, and mentoring.
Create technical documentation including design specifications, release notes, and knowledge base articles.

Requirements
At least 2 years of hands-on ServiceNow development experience.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent skilled experience.
Proficiency in JavaScript, Glide APIs including GlideRecord, GlideAjax, GlideForm, and GlideSystem,



and server- and client-side scripting.
Experience with Flow Designer, Integration Hub, Workflow Editor, ServiceNow data models, ACLs, business rules, and update sets.
Experience building and consuming REST and SOAP web services and integrations; MID Server experience is a plus.
Familiarity with Service Portal, AngularJS, Bootstrap, UI Builder, or Now Experience Framework.
Experience with at least one core ServiceNow module, including ITSM, ITOM, ITAM, HRSD, CSM, or SecOps.
Understanding of ITIL processes including Incident, Problem, Change, and Request Management.
Experience with Git and CI/CD practices for ServiceNow, such as ServiceNow DevOps and Automated Test Framework.
Robust analytical, troubleshooting, written communication, and verbal communication skills.
Preferred qualifications include a master’s degree, ServiceNow CSA, CAD, or CIS certifications, Performance Analytics or Reporting experience, Now Assist/AI feature experience, Otto or Autonomous Workforce/AI Specialists knowledge, AI Control Tower knowledge, scaled/vector database experience, LDAP/SSO/SAML integration experience, Python scripting, and electric utility industry experience.

📌 Servicenow Developer Pune
🏢 Leidos
📍 Pune