Job Description

We are seeking to hire Storage L2 Engineer with 3 years of relevant experience in SAN, NAS, MSA, FC and Multipathing

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1. Work Mode: Hybrid (3 days - WFO and 2 days remote)

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Work location: - Bangalore (Electronic City)

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Time zone/hours: Standard Time IST – 24 / 7 Rotational shift. Shift change once in a quarter

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2. Role Overview

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The L2 Storage Support Engineer will be part of the HPE Global Technical Support (GTS) organization, providing Level 2 technical support for enterprise storage environments. The role involves troubleshooting storage and SAN issues, resolving customer incidents, managing escalations, meeting SLAs, and collaborating with global customers and internal technical teams.

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The engineer will receive structured training on multiple HPE storage technologies, including HPE 3PAR, Primera, Alletra, and related enterprise storage platforms.

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3. Key Responsibilities

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- Provide L2 technical support for enterprise storage environments.
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- Troubleshoot and resolve complex storage-related incidents.
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- Diagnose issues across SAN and enterprise storage environments.
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- Manage customer incidents, escalations, and service requests.
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- Perform root-cause analysis and provide appropriate issue resolution.
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- Monitor and maintain adherence to defined SLAs and support processes.
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- Interact directly with global customers and provide clear technical updates.
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- Collaborate with L1 support, product teams, engineering teams, and other technical groups.
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- Document troubleshooting steps, resolutions, and knowledge articles.
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- Take ownership of assigned incidents through resolution or appropriate escalation.
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- Continuously learn and support new HPE storage technologies.
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4. Mandatory Technical Skills

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Primary Skills

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- Enterprise Storage Troubleshooting
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- SAN / Storage Area Network
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- HPE Storage technologies
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- L2 troubleshooting and incident management
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Supporting Technical Knowledge

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- Operating Systems – Linux/Windows fundamentals
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- Virtualization concepts
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- Networking fundamentals
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- Storage connectivity and SAN concepts
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- Incident, escalation and SLA management
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5. Preferred HPE Storage Knowledge

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Candidates with hands-on experience in one or more of the following are preferred:

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- HPE 3PAR
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- HPE Primera
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- HPE Alletra
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- Enterprise storage platforms
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- SAN environments
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- Storage provisioning and connectivity
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- Storage performance/troubleshooting
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Note: Candidates with 3+ years of experience can be considered if they demonstrate strong hands-on enterprise storage/product knowledge.

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6. Candidate Profile

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The ideal candidate should have:

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- Strong troubleshooting and analytical skills.
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- Good understanding of enterprise storage and SAN.
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- Ability to diagnose issues systematically.
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- Strong customer-facing communication skills.
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- Experience working in a ticket-driven technical support setting.
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- Ability to manage multiple incidents and priorities.
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- Ownership mindset and willingness to handle escalations.
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- Ability to learn new storage technologies quickly.
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Candidate with relevant experience please inbox your resume with [email protected]

📌 Storage Engineer (Bengaluru)
🏢 Dexian India
📍 Bengaluru