Job Responsibilities
Work with various internal stakeholders and get the SRs resolved on priority.
FLT with the customer branch end stakeholders.
Coordinate with internal teams (ESOC, ENOC, Field, NHQ teams) for faster resolution of faults.
Reporting of link status daily/weekly/monthly and ensure to maintain the customer link uptime.
Interact with customer IT/SPOC for all service-related issues/delivery.
Monitor DC/DR link and escalate internally for quick restoration.
Handle customer escalation and feedback effectively in a time-bound manner.
Release the tracker on fault management to customer as well as internal stakeholders.
Work on SLA bound and get the monthly/quarterly reports.
Link monitoring and FT life cycle management on various scenarios.
Education Requirement
BE/BTech/Diploma
Experience Requirement
5 to 7 years
Skills & Competencies
Customer Focused
Positive Management Quality
People Management
Valuable Oral and Written Communication
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Location Map: Navi Mumbai
📌 Resident Engineer Entr Service Assurance 87030913 Navi Mumbai (India)
🏢 Reliance Jio Infocomm
📍 India
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