Key Responsibilities:
Provide L3-level support for server infrastructure and resolve complex technical issues.
Monitor server performance, availability, and capacity.
Troubleshoot and resolve server-related incidents, problems, and service requests.
Perform root cause analysis for recurring and critical infrastructure issues.
Handle server configuration, maintenance, patching, and upgrades.
Analyze system logs and performance metrics to identify and resolve issues.
Coordinate with L1/L2 support teams for issue escalation and resolution.
Work with infrastructure, network, database, and application teams to resolve cross-platform issues.
Implement preventive measures to improve server stability and reliability.
Support planned changes, deployments, and infrastructure maintenance activities.
Maintain technical documentation, troubleshooting procedures, and knowledge articles.
Ensure adherence to infrastructure security, operational, and compliance standards.
Participate in incident, problem, and change management processes.
📌 Server Pune
🏢 NR Consulting
📍 Pune
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