Job Responsibilities
Work with various internal stakeholders and get the SRs resolved on priority.
FLT with the customer branch end stakeholders.
Coordinate with internal teams ESOC, ENOC, Field, NHQ teams for faster resolution of fault.
Reporting of link status Daily/weekly/monthly wise & ensure to maintain the customer link uptime.
Interact with customer IT/SPOC for all service-related issues/delivery.
Monitor DC/DR link and escalate internally for quick restoration.
Handle customer escalation and feedback effectively in a time-bound manner.
Release the tracker on fault management to the customer as well as internal stakeholders.
Work on SLA bound and get the monthly/quarterly reports.
Link monitoring and FT life cycle management on various scenarios.
Education Requirement
BE/BTech/Diploma
Experience Requirement
5 to 7 years
Skills & Competencies
Customer Focused
Valuable Management Quality
People Management
Positive Oral and Written Communication
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