Looking for : Third party payroll / Outsourcing payroll / Staffing payroll experience.
Role Overview
We are looking for an experienced Sr. Payroll (Key Account Manager) to manage key client accounts, ensure accurate payroll and onboarding delivery, and build long-term client relationships while coordinating with internal teams.
Key Responsibilities
· Build and maintain long-term relationships with key client accounts.
· Serve as the primary point of contact for payroll, onboarding, and service-related queries.
· Understand client requirements and recommend suitable HR, payroll, and compliance solutions.
· Ensure timely and accurate payroll processing and seamless employee onboarding.
· Coordinate with payroll, compliance, and recruitment teams for service delivery.
· Resolve client issues proactively and maintain high service standards.
· Identify upselling and cross-selling opportunities.
· Monitor account performance and share regular reports and insights.
· Stay updated with labour laws, payroll regulations, and industry trends.
· Ensure timely invoicing, payment follow-ups, and billing reconciliation.
Skills & Requirements
· 6–8 years of experience in payroll operations and/or key account management.
· Robust knowledge of payroll processing, statutory compliance, and employee onboarding.
· Excellent communication, stakeholder, and relationship management skills.
· Robust analytical and problem-solving abilities.
· Ability to manage multiple client accounts simultaneously.