Role & responsibilities
Monitor and support business applications in production.
Troubleshoot application issues, incidents, and service requests.
Analyze logs, database queries, and system errors to identify root causes.
Coordinate with development, infrastructure, and database teams for issue resolution.
Perform incident, problem, and change management.
Create and maintain technical documentation and knowledge-base articles.
Monitor application performance and ensure SLA compliance.
Support deployments, releases, patches, and production changes.
Communicate effectively with business users and stakeholders.
Participate in on-call/shift support when required.

Note : If you have experience in Payment, Mobile banking or Lending experience then only apply

Required Skills:
SQL and database troubleshooting.
Linux/Unix or Windows troubleshooting.
Application monitoring and log analysis.
REST APIs and basic networking concepts.
ITIL / Incident & Problem Management.
Familiarity with tools such as ServiceNow, Jira, Splunk, Dynatrace, or similar.
Positive communication and analytical skills.

📌 Application Support Mumbai Immediate Joinners Only
🏢 Clover Infotech
📍 Mumbai