Job Responsibilities
Assist the Service Manager in managing day-to-day service department operations.
Monitor vehicle service, repair and maintenance activities to ensure timely delivery.
Allocate jobs to Service Advisors and Technicians based on workload and expertise.
Ensure proper diagnosis and quality repair of vehicles.
Monitor

Workshop Productivity, Efficiency, Labour Sales and Customer Satisfaction

.
Handle customer complaints and ensure quick resolution of service-related issues.
Monitor

Job Cards, estimates, approvals, billing and vehicle delivery processes.
Coordinate with Parts, Sales, Warranty and other departments for smooth operations.
Ensure warranty claims and related documentation are completed properly and on time.
Monitor workshop manpower, attendance, performance and productivity.
Conduct regular follow-ups with Service Advisors and technicians regarding pending jobs.




Ensure compliance with company/OEM service processes, SOPs and safety standards.
Prepare and review daily/monthly service department

MIS reports and KPIs

.
Support the Service Manager in achieving monthly revenue and customer satisfaction targets.
Maintain proper housekeeping, safety and discipline within the workshop.

Required Skills
Valuable knowledge of automobile service and workshop operations

.
Solid customer handling and problem-solving skills.
Leadership and team-management ability.
Valuable communication and coordination skills.
Knowledge of MS Excel and service/workshop management systems.
Ability to work under pressure and achieve targets.

Qualification:

Diploma / B.E. / B.Tech. in Automobile or Mechanical Engineering preferred.

📌 Assistant Service Manager – Automobile Dealership Bharuch (India)
🏢 Nanavati Toyota
📍 India