Role Overview

We are looking for a Call Center Supervisor Collections to manage call-center collections performance and drive improvement in bounce, pre-delinquency, and overdue account resolution.

Key Responsibilities
Monitor and reduce bounce rates at both national and call-center levels.
Track key performance metrics/KPIs and drive achievement of targets.
Manage pre-delinquent accounts through call-center and digital channels.
Drive PTP (Promise to Pay) generation and ensure timely follow-up for overdue accounts.
Supervise collection tele-calling teams and monitor calling productivity and effectiveness.
Manage and optimize dialer and digital collection channels to improve contractibility and collection outcomes.
Drive Risk-X collections performance with a focus on early-bucket and pre-delinquency management.
Monitor early-bucket accounts and implement strategies for

📌 Call Center Supervisor Mumbai (India)
🏢 Vastu Housing Finance
📍 India