Role & responsibilities

Key Responsibilities
Oversee end-to-end collections across assigned districts.
Manage a team of Collection Managers, Collection executives, Collection Agencies, and Tele-callers.
Monitor bucket-wise delinquency and drive recovery strategies.
Conduct regular field visits, review difficult cases, and enable closures.
Review daily/weekly MIS to track roll rates and NPA movement.
Allocate and monitor caseloads for agencies & in-house team.
Implement corrective actions for high-risk portfolios.
Ensure compliance with RBI Fair Practices Code and internal collection policies.
Coordinate with Credit, Operations, Legal & Sales teams for smoother resolutions.
Recruit, train, motivate, and appraise field teams to improve productivity.

Preferred candidate profile
5 to 8 years of experience in Collections (NBFC/BFSI preferred).
Proven experience handling large teams and multiple locations.
Robust understanding of field collections, skip tracing, repossession, agency management, and settlement negotiation.
Excellent communication, analytical, and leadership skills.
Proficiency in Excel, portfolio analytics, and MIS tools.

📌 Area Collection Manager Acm Ernakulam (India)
🏢 SUPRA PACIFIC FINANCIAL SERVICES
📍 India