This is a US shift job - 5 days work from office.

ROLES & Responsibilities
Lead and oversee daily billing operations, including management of failed transactions, ensuring accuracy and sound decision-making.
Drive resolution of complex billing issues and customer queries arising from SAP and exception management systems.
Review, approve, and ensure accuracy, completeness, and compliance of billing documents.
Monitor and ensure team adherence to KPIs, SLAs, and quality standards to consistently deliver high customer satisfaction.
Ensure seamless and timely invoice submission in line with customer-specific requirements and contractual obligations.
Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.
Ensure end-to-end ownership of billing accuracy and timeliness across processes.
Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
Lead process improvements, identify optimization opportunities, and support automation initiatives.




Mentor and guide team members while supporting additional responsibilities aligned with business needs.

EDUCATION

Bachelors degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE
47 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
Solid hands-on experience with SAP and billing/ERP systems
Prior experience in handling escalations or leading a small team.

SKILLS AND COMPETENCIES
Proficient in MS Office (Excel, Word, PowerPoint), with robust analytical skills.
Robust customer-centric approach with focus on service excellence.
Ability to quickly adapt to new processes and systems while ensuring accuracy.
Excellent multitasking, prioritization, and problem-solving skills.
Strong organizational, time management, and stakeholder management abilities.
Effective communication skills with the ability to collaborate across teams and influence outcomes.

📌 Billing Lead Otc Chennai Us Shift (India)
🏢 HCLTech
📍 India