We are looking for a motivated and customer-focused CRM Executive to manage customer relationships, coordinate follow-ups, maintain CRM records, and support the sales team in delivering excellent customer service.

Responsibilities
Manage customer inquiries and provide timely responses.
Follow up with leads and existing customers.
Maintain and update customer information in the CRM system.
Coordinate with the sales team regarding leads, quotations, and customer requirements.
Handle customer complaints and resolve issues professionally.
Track customer interactions, follow-ups, and service requests.
Prepare CRM reports and maintain accurate records.
Support customer retention and relationship-building activities.
Coordinate with internal departments to ensure smooth customer service.

Requirements
Bachelor's degree in any relevant field.




1–3 years of experience in CRM, customer service, sales, or a related role.
Valuable knowledge of MS Office, especially Excel.
Experience with CRM software is an advantage.
Excellent communication and interpersonal skills.
Positive organizational and follow-up skills.
Strong customer-service and problem-solving abilities.
Ability to work independently and as part of a team.

Preferred Skills Customer Relationship Management | Communication | Follow-up | MS Excel | CRM Software | Customer Service | Sales Coordination | Reporting

Pay: ₹13,000.00 - ₹15,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Crm Executive Kochi
🏢 Agas
📍 Kochi