Key Responsibilities CRM Executive | Saarthi Propack

Customer Coordination
Act as the primary coordination point between customers, Sales, Production, Quality, Accounts and Dispatch teams.Role & responsibilities

Order Management
Receive and verify customer Purchase Orders (POs), Work Orders and order confirmations.

Production Coordination
Coordinate with the Production team regarding order planning and manufacturing schedules.

Sample & Artwork Coordination
Coordinate with customers for product samples, specifications, artwork, designs and approvals.

Dispatch Coordination
Coordinate with Dispatch/Logistics for timely shipment of completed orders.

Payment & Collection Follow-up
Coordinate with Accounts for outstanding payment status.

Complaint & Issue Management
Record customer complaints related to quality, quantity, delivery, packaging or specifications.

📌 Crm Executive Guwahati
🏢 Saarthi Propack
📍 Guwahati