OWN THE SALES CUSTOMER JOURNEY WALKIN –>
ENQUIRY ->
FOLLOWUP - >
BOOKING- >
DELIVERY
MONITOR CX SCORE &
ENSURE CX SCORE AS PER THE TARGET.
ANALYSIS LOW RATING, DICTATOR COMMENTS AND REPEAT COMPLAINTS.
PREPARE ROOT CAUSE ANALYSIS AND IMPROVEMENT PLAN.
HANDLE CUSTOMER COMPLAINT RELATED TO – SALES COMMITMENT MISMTACH, DELAY DELIVERY, PRICING/COMMUNICATION ISSUE, STAFF BEHAVIOUR.
ENSURE TIMELY RESOLUTION AND CUSTOMER CONFIRMATION BEFORE CLOSURE.
MONITOR FOLLOW UP QUALITY TAT AND CLOSURE REASON.
ENSURE CONCERN AND DELIVERY UPDATE.
MAINTAIN BOOKING DOCUMENTATION ACCURACY.
ENSURE DELIVERY EXPERIENCE EXPLANATION FEEDBACK.
DELIVERY PHOTO AND VIDEO CLICK.
FINAL CHECK THE DELIVERY CAR IN DELIVERY ZONE.
GOOGLE REVIEW COLLECTION
PSF CALLING
ENSURE 100 % ATTENDANCE FOR REVIEW MEETING THAT WILL BE ARRANGED TWICE IN A MONTH (MID OF THE MONTH AND LAST WEEK OF THE MONTH)
(IF SITUATION DEMANDS THE MORE JOB RESPONSIBILITY TO BE ADDED IN THE FUTURE COURSE OF TIME)

Pay: ₹20,000.93 - ₹25,000.31 per month

Perks
Health insurance
Provident Fund

Work Location: In person

📌 Crm Head Khanapara
🏢 Skoda
📍 Khanapara