Key Responsibilities:
Monitor and manage the toll-free call system, ensuring accurate call routing, documentation, and timely customer response.
Handle customer queries, resolve issues efficiently, and follow up until closure.
Prepare periodic call reports and coordinate with concerned departments for prompt resolution.
Maintain and regularly update the customer care call tracker.
Coordinate travel ticket and hotel bookings for field staff and the VP as required.
Maintain proper records of travel bookings, travel details, dates, and costs.
Maintain and update the field staff joining kit tracker and coordinate delivery issues.
Coordinate sample requests, dispatches, and follow-ups with field staff.
Maintain sample request trackers and follow up on pending samples until completion.
Prepare and submit instrument sales reports to VP Sales & Marketing on time.
Monitor and follow up on the recent joiners’ CVL list for timely completion.

Skills Required: Positive communication & coordination skills

Customer handling & problem-solving ability

Valuable follow-up and documentation skills

Proficiency in MS Excel / basic computer applications

Ability to coordinate with multiple departments

📌 Customer Care Executive Chennai
🏢 Athenese-Dx
📍 Chennai