Key Responsibilities
Manage daily customer care activities and customer queries.
Handle customer complaints and provide quick and effective solutions.
Supervise and guide customer care executives.
Maintain positive relationships with existing customers.
Follow up with customers regarding pending issues and requests.
Coordinate with sales, operations, and other departments to resolve customer concerns.
Monitor team performance and ensure service quality.
Maintain customer records, feedback, and complaint reports.
Prepare regular customer service reports for management.
Identify common customer issues and suggest improvements.

Requirements
1–3 years of experience in customer service/customer care preferred.
Positive communication skills in English and Hindi; Assamese is an advantage.
Solid interpersonal and problem-solving skills.
Basic knowledge of MS Office/Google Workspace.
Ability to handle customers professionally and calmly.
Leadership and team-management skills.
Positive attitude and customer-first approach.

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits
Cell phone reimbursement
Commuter assistance

Work Location: In person

📌 Customer Care Manager Guwahati
🏢 TGW
📍 Guwahati