Role & responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries, concerns, and complaints effectively and promptly.
Provide accurate information about products, services, and processes.
Ensure high levels of customer satisfaction through excellent service.
Manage high call volumes of up to 100 calls per day efficiently.
Document customer interactions and maintain accurate records in the system.
Follow company guidelines, call scripts, and quality standards.
Coordinate with internal teams to resolve complex customer issues.
Achieve individual and team performance targets and KPIs.
Ensure compliance with company policies and procedures.

Preferred candidate profile
Prior experience in customer service, customer support,



or a similar customer-facing role.
Robust verbal and written communication skills.
Fluency in multiple regional languages.
Customer-focused approach with the ability to understand and resolve customer concerns.
Ability to handle high-volume customer interactions and up to 100 calls per day.
Good problem-solving and coordination skills.
Ability to work effectively with internal teams to resolve customer issues.
Comfortable working in a rapid-paced setting and meeting performance targets/KPIs.
Flexible to work 6 days a week with a rotational weekly off.

📌 Customer Delight Executive Bengaluru (India)
🏢 Jumbotail Technologies
📍 India