Job Description

Role Summary: The Customer Success Manager acts as the bridge between sales, product, and retention , ensuring CognitiveBotics’ customers — therapists, centres, schools, and parents — derive maximum value from the platform. The CSM will oversee onboarding, adoption, satisfaction, renewal, and advocacy, aligning customer insights with product evolution. Key Responsibilities: Own post-sales relationship with therapists, centres, and institutional clients (schools, CSR, DEICs). Lead onboarding & training for therapists and parents — ensure smooth product adoption. Track usage analytics , measure impact, and proactively address churn risks. Collaborate with Product & Tech teams to relay feedback and suggest feature enhancements. Drive renewals, upsells, and referrals , maintaining a robust LTV/CAC ratio. Build therapist “ambassador” programs for micro-distribution.



Support in drafting case studies and success stories for marketing & CSR visibility. Conduct periodic customer health reviews with dashboards (usage, satisfaction, feedback). Profile Requirements: 5–8 years in Customer Success & Pre Sales in SaaS, EdTech, or HealthTech. Excellent stakeholder management across B2B (centres/schools) and B2C (parents) . Understanding of early intervention, therapy, or special education ecosystem preferred. Strong analytical mindset — ability to read data and act on insights. Empathetic communicator — able to handle emotionally sensitive parent interactions. KPIs: Retention Rate (>85%) NPS improvement quarter-over-quarter Upsell / referral conversions Active usage per therapist/centre

📌 Customer Success Manager (Hyderabad)
🏢 CognitiveBotics
📍 Hyderabad