We are seeking a dynamic and detail-oriented Customer Service Executive to join our team. As the first point of contact for our customers, you will play a key role in delivering a seamless and premium customer experience aligned with our brand values. The ideal candidate should have solid communication skills, prior experience in handling customer support in an eCommerce environment, and proficiency in handling data and reconciliations.
Key Responsibilities:
Manage customer queries across multiple channels (email, chat, calls, social media) in a timely and professional manner
Provide accurate information regarding products, orders, deliveries, and returns
Handle order processing, tracking, cancellations, and refunds efficiently
Perform regular reconciliations of orders, payments, and returns to ensure data accuracy
Maintain and update customer records and transaction details in internal systems
Work closely with logistics, warehouse, and finance teams to resolve customer issues
Ensure high customer satisfaction by delivering a premium service experience
Identify customer pain points and suggest process improvements
Required Skills & Qualifications:
Excellent written and verbal communication skills
Prior experience in customer service, preferably in an eCommerce or retail workplace
Robust proficiency in Google Sheets (data management, basic formulas, reporting)
Experience with reconciliations and handling transactional data
High attention to detail and problem-solving ability
Ability to multitask and manage time effectively in a fast-paced environment
Customer-first mindset with a professional and empathetic approach
Preferred Qualifications:
Experience working with premium/luxury brands
Familiarity with CRM tools and order management systems
Basic understanding of logistics and payment gateways
What We Offer:
Chance to work with a fast-growing premium home decor brand
Collaborative and creative work environment
Growth and learning opportunities
Salary Range: Rs.25,000/- pm to Rs. 35,000/- pm (Based on candidate experience and profile)