We are looking for a Customer Relationship Executive (CRE) to manage customer relationships and ensure an excellent experience for KTM & Triumph customers from enquiry to delivery and beyond.
Key Responsibilities
Handle customer enquiries and maintain regular follow-ups.
Manage customer data, leads and CRM records.
Coordinate with the sales team for enquiries, bookings and deliveries.
Make follow-up calls for leads, customer feedback and pending enquiries.
Build solid relationships with existing and prospective customers.
Drive customer referrals, repeat enquiries and service retention.
Coordinate customer test rides, events, rides and dealership activities.
Collect and monitor customer feedback and resolve/ escalate issues appropriately.
Maintain daily CRM/MIS reports and follow-up status.
Support customer engagement activities for KTM & Triumph.
Candidate Requirements
1–3 years of experience in customer relationship / automobile / premium retail sales preferred.
Excellent communication and interpersonal skills.
Valuable English and Hindi communication.
Customer-focused, presentable and confident personality.
Positive follow-up and coordination skills.
Basic knowledge of MS Office/CRM.
Candidates with experience in KTM, Triumph, premium automotive, hospitality or lifestyle brands will be preferred.