We are looking for a Customer Relations Operations Executive to be the face of Soni Sapphire’s customer experience. The role involves handling customer queries with professionalism, especially for our premium/high-end clientele, while also managing brand interactions on Instagram.

The ideal candidate should be smart, confident, and have excellent communication skills with a pleasing personality. Experience with CRM tools will be a strong plus.

Key Responsibilities:
Handle customer queries promptly via calls, emails, WhatsApp, and social media platforms.
Manage and resolve queries of high-end customers with extra care and professionalism.
Respond to DMs, comments, and customer concerns on Instagram, ensuring an engaging brand presence.
Update and manage customer interactions using the CRM tool for smooth workflow.
Build and maintain positive customer relationships to drive retention and satisfaction.
Coordinate with internal teams to resolve order, delivery, or product-related issues.




Maintain a qualified tone and brand image in all communications.

Requirements:
Strong verbal and written communication skills in English & Hindi.
Smart, confident personality with a customer-first attitude.
Ability to handle premium clients with patience and professionalism.
Familiarity with Instagram & social media handling.
Knowledge of CRM tools will be an added advantage.
Graduate degree preferred (any field).
0–2 years of experience in customer service/client relations.

Perks & Benefits:
Chance to work with a leading brand in the fashion & jewellery industry.
Exposure to high-end clientele and luxury brand experience.
Friendly and growth-oriented work environment.

Job Type: Full time Pay: ₹15,000.00 - ₹25,000.00 per month

Language
English (Required)

Work Location: In person

📌 Customer Relations Executive Delhi
🏢 Soni Sapphire
📍 Delhi